Issue Tracking Board

[Pat1810]

My issue started yesterday (Sat Oct 19).  I noticed Disney+ and Peacock apps would not work, they would begin to open and then shut down and take me back to Home Screen.

I checked if the apps needed updates, no

i checked if my TV needed update.  I noticed it had updated Friday evening (not sure the version)

I uninstalled and reinstalled the apps

i unplugged my TV for about 10min

I pushed the reset button on my TV.

My TV is in the loop of showing the red TCL Roku TV screen and then shutting off.  Has been doing that for the past 2 hours.

i can not shut it off.

[Hamiltonlb]

@Fez817 Not sure how to receive a patch if it never starts. My remote app on my phone can’t connect because the tv never gets online. 

[Hamiltonlb]

@Fez817 @Pat1810  Chatted with tcl today and got mine all back to normal with these steps. Good luck hope this helps you too!

[VenomousGinger]

It just started tonight! My son was watching a video and then bam it started glitching! Fix this!!!

[VenomousGinger]

Mine started this same exact thing 10/21. Can't be just coincidence that ALL the TVs are taking a **bleep** at the same time regardless of age! It had to be the update. I've also tried unplugging, resetting, new outlet, etc. No difference but when performing reset it goes into recovery mode and stays on through the "update" and then goes back to turning off and on. 

[bootsfields]

I was watching TV on Saturday and all of a sudden my TV rebooted itself and has been stuck in recovery mode no matter what I do. I have pushed the reset and eventually it will take to the screen where I can choose my language and connect to Wi-Fi with the offered options to update,restart or factory reset. When I click the update it appears to complete and then puts me in the loop of turning on and off and then returns me to the same screen with the same options. Same if I choose restart or factory reset as well. I have also tried using the flashdrive but it says my current version is more up to date and a downgrade is not allowed. I've left the TV unplugged for a day,left it plugged in as well and tried all of the troubleshooting options suggested in the community that I have found with absolutely no luck or change. I have also rebooted my router and modem along with the TV to no success or change, no other devices I own are having any issues.Version is 81F.04E12221A                               Serial # is YK00K2002796                           Device ID is KK488K002796                         Hardware iD is 8511X                                     RCA model is RTR3260-B-US        That is all the info that I got and like I said it just cycles through no matter what i have tried back to the purple recovery mode screen. Any help would be appreciated if there is any to be had 🙂

[RokuJechealR]

Hi @Jaime8,

Welcome to the Roku Community!

We are aware of this, and our engineering team has been investigating it closely. We apologize for any inconvenience this issue may have caused you.

In the meantime, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[RokuJechealR]

Hi @bootsfields,

Thanks for your first post to the Roku Community!

We understand that you are having trouble with your RCA Roku TV, which is stuck in recovery mode. We appreciate all the steps you took to resolve the issue.

Please be aware that we have passed along your concerns and details to the appropriate Roku TV for further investigation. This thread will provide an update on further developments in our investigation.

We sincerely appreciate your patience and understanding while we resolve this issue.

All the best,
Chel

[RokuJechealR]

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your TCL Roku TV stuck in a reboot loop.

We recommend giving the following troubleshooting steps a try:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Check for updates. Go to Settings > System > Software Update > Check Now
3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Please keep us posted on how this works for you, and we'll continue assisting you from there.

All the best,
Chel

[micahdeven]

Having the same issue here! No matter what we do, it's just stuck in recovery mode. With an Onn TV.

Device Model: D802X

Serial Number: X00700MW33W3

Device ID: S06D50AW33W3

Current Software Version: 9.3.0 * 2558

Tracker ID: we are unable to get to where this would pop up.

onn. model: 100012589