Issue Tracking Board

[rdrakester]

I have same issue. It started several days ago when suddenly the good didn't show the correct time but the home page did.  We have reset, restarted,  rescanned, unplugged so many times but NOTHING works.  The guide comes up if we put it on a local channel but goes back to no information when cudgel to another channel like Fox, Grit, Cozi, etc.  I'm about done with roku junk.  Something goes wrong every time there's an update. 

[rdrakester]

Guide not good, change not cudgel - stupid smart phones

[Tommy007]

[RokuRiamie-D]

Hi @rdrakester and @Tommy007,

Please provide us with the information listed above so that we can forward it to our Roku team for review.

Thank you for your understanding.

Cheers,
Roku Community Team

[Tommy007]

I just talked to roku support in chat as well and relayed the issue we're all having 

[rdrakester]

[rdrakester]

I sent info from one if my tv sets but the other one,  different  brand is doing the same.   Not a tv issue.

[RokuRiamie-D]

Thank you for providing your device information @rdrakester.

We would also like to know the following details below to further investigate the issue:

• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Your Zip Code/Area
• Affected apps

Thank you for your cooperation.

Cheers,
Roku Community Team

[Tommy007]

[RokuRiamie-D]

Hi @Tommy007,

Thank you for providing the requested information precisely.

We have forwarded this to our Roku team for review and we will update you once we have additional information about this issue.

In the meantime, you're patience would be appreciate as we work to resolve this matter. Thank you for your cooperation and understanding.

Cheers,
Roku Community Team