Issue Tracking Board

[Jay99]

Hi all, I posted a solution this morning but maybe it just went to email instead of the forum.  I reinstalled my Roku stick to control the TV.  I plugged the optical cable into the streambar and TV.  I plugged in power cord for streambar.  I turned off the TV speakers using the TV remote.  Now you have sound from the streambar but you can’t control volume so I plugged an HDMI cable into streambar and TV.  Now the Roku remote works for audio also.  So far no buffering on YouTubeTV or any other channel! Hope this works for you.

[Jay99]

Sorry, when I restarted the TV I lost the streambar connection.  Not sure why yet. I’m working on it.

[Golflady19]

To Chia.  I have a 9101X Smart Soundbar Serial #YL00FC605913.  Software Version 13.0.0 - build 24028-95.  Device ID R6509F605913.  My YouTube TV Version is 2.23 - build 115025068 & it is up to date.

Again...this problem only happens with the Soundbar...not with other Roku devices I have in my home.  

I have tried every possible solution to no avail.  The only thing that works for me is to log on to YouTube TV app directly from my Samsung smart TV.  I left the soundbar plugged in to the ARC port.  I then have NO problem at all fast forwarding through commercials on recorded shows (using the Samsung remote).  Sound still comes from the soundbar & volume is controlled by that remote.  So it is definitely a Roku soundbar issue...not a YouTube TV issue (or the problem would occur everywhere).  As this has been ongoing for 3 weeks now I find it hard to believe no one at Roku can fix it.  There are certainly enough complaints!

[RokuJechealR]

Hi @Golflady19,

Thanks for posting to the Roku Community!

We have passed the additional information to the appropriate Roku team for further investigation. Also, thanks for the troubleshooting steps you have taken to resolve the issue.

In the meantime, could you help us by sending us the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)?

Please keep us posted with the remaining details that we need.

All the best,
Chel

[misto23]

Thanks for your response. The following are the replies to the requested information:

Roku device model: 9102R - Roku Streambar

Serial number: YL006A571677

Device ID: 2A1186571677

Software version: 13.0.0, build 24042-95

Channel: YouTube

Channel version: Version 2.23, build 115025170

Issue tracker ID: 77-176-873

Troubleshooting steps taken: 1) cleared Streambar cache, 2) uninstalled and reinstalled YouTube channel, 3) uninstalled YouTube channel, unplugged Roku Streambar for five minutes, reconnected power to the Streambar, and reinstalled YouTube channel, 4) swore at YouTube and Streambar, and then posted here

[Simba65]

Same exact problem. When can we expect a software update to correct the issue? 

[Simba65]

9101R2 Roku Streambar Pro

Serial: YL0032259116

software version: 13.0.0 build 24042-95

device: 3K6293259116

[RokuJechealR]

Hi @misto23,

Thanks for the response!

We appreciate you providing all the requested information and apologize for the inconvenience.
We'll send this over to the team for further investigation. Once more information is available, we will update this Community thread.

We hope to get everything sorted out soon, and we appreciate your patience with us.

All the best,
Chel

[RokuJechealR]

Hi @Simba65,

A warm welcome to the Roku Community!

Thanks for providing us with the information on your device. Please note that we have passed your concerns and details to the appropriate Roku team for further investigation.

In the meantime, could you help us by sending us the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)?

Please keep us posted with the details.

All the best,
Chel

[ngbasch]

I'm having the same issue. Can we expect a fix soon?