Issue Tracking Board

[PCB3rd]

While I do not think we will get a positive result from this, here's the info requested 

TCL MODEL:  50S423

Hardware ID: 7130X

Software version: 13.0.0 build 24062-30

ISP: Spectrum

Router: TP LINK MUSH SYSTEM

[TiTi_21]

I have two Roku TCL TV’s and one Roku Express. One of my Roku TCL TV’s keeps losing connection and it is closer to the WiFi router than my other Roku TCL tv. My other Roku TCL tv is not having any WiFi connection issues and neither is my Roku express. The Roku TCL tv light keeps blinking and then it will say lost connection. This has been going on for about 3 weeks now. I restart the tv each time and when it loads back on its shows excellent connection. Can someone please help me figure out why this tv is doing this. I was thinking it might be a bug, by the way I checked for software update and it shows the tv is up to date.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @TiTi_21!

We appreciate you reaching out for support, and we'd be happy to offer some help and provide further information about this.

• When evaluating the network, we should also consider the total number of devices connected to it. Nevertheless, kindly check the following steps below to help you: 

Check your network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

• Tip: If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.

For reference, you may check our support article dedicated to this: 

• How to check the connection to your home network and the internet
• How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

I hope you find this information helpful.

Best regards,
Carly

[Crawlingeye31]

I was experiencing the same thing. I believe I solved it by hardwiring the connection. I bought a TP Link extender for about 15 dollars and connected it with an ethernet cable to the TV. Then I confirmed settings (wired vs wireless, it changed automatically) Seems to have fixed it. Better than buying a new TV. 

[Kilsally]

I have the same issue. Ebery night I switch the TV on and it says no connection. I go until the menu and select restart and the WiFi is working once it restarts. 

My phone works fine with the WiFi so it isn't the WiFi.

[Kilsally]

I have the same issue. Every night I switch the TV on and it says no connection. I go until the menu and select restart and the WiFi is working once it restarts. 

My phone works fine with the WiFi so it isn't the WiFi.

[Kilsally]

This is a recent issue on my TV and I see a few others posting similar recently which hints at a firmware update issue. 

My TV reports the last system update as being 7th June 2024

[TiTi_21]

That's interesting you are experiencing it too, so it's not a wifi issue. I believe it is a bug tbh

[TiTi_21]

I exited YouTube TV to go to the home screen to check the settings to see when my TV was last updated and right when I entered the home screen it said not connect when I was watching YouTube TV previously. My TV was also last updated on June 7, 2024, yes I agree it must be a firmware update issue. 

[TiTi_21]

I have excellent wifi and a wifi 6 router and a router extender, I haven't experienced this before even with all my devices using wifi and it's only that one Roku TCL tv that is losing connection.