Issue Tracking Board

[Semag]

I have the same thing but it started with the OS 13 update. It’s disconnected every time it starts up after being off for a while and gets stuck on the “wireless scan” unless you reset the network or “power -> system restart”

[Semag]

I have the same thing but it started with the OS 13 update. It’s disconnected every time it starts up after being off for a while and gets stuck on the “wireless scan” unless you reset the network or “power -> system restart”

[gretalocklear]

Both of my tv's are now doing this.  Every time I want to watch TV I have to unplug the TV, plug it back in and turn it back on.  This is ridiculous!!!!!  It is NOT the Wifi as my phone NEVER loses signal

[gretalocklear]

It actually worked!  I was ready to trash the TV.  Thanks

[Jkamien]

gretalocklear

What did you do that worked???

[Domamari]

I did the factory reset. No issue after that. But it is annoying to sign in all your apps after but I didn’t have that issue ever since. 

[williasp]

Interesting.  Anyone else solve the "connect" problem with a "factory reset"?  And by solve, I mean solve for at least ten days or more, not just a day or two.  I've done the "network reset" several times and that only worked for about a day.

[Rstarchild2]

I’m having the same issue as this person that posted this help question I just tried that and it did not work. I have the TCL Roku TV 4K 

[Domamari]

The network reset never worked. The factory reset was since the day I asked the question. I think it’s been a month. It’s back to normal. 

[Dacz8976]

Yep and Roku will just keep making you jump through hoops when it’s clearly a problem with the software update and they just need to fix the bug…