Issue Tracking Board

[Jkamien]

gretalocklear

What did you do that worked???

[Domamari]

I did the factory reset. No issue after that. But it is annoying to sign in all your apps after but I didn’t have that issue ever since. 

[williasp]

Interesting.  Anyone else solve the "connect" problem with a "factory reset"?  And by solve, I mean solve for at least ten days or more, not just a day or two.  I've done the "network reset" several times and that only worked for about a day.

[Rstarchild2]

I’m having the same issue as this person that posted this help question I just tried that and it did not work. I have the TCL Roku TV 4K 

[Domamari]

The network reset never worked. The factory reset was since the day I asked the question. I think it’s been a month. It’s back to normal. 

[Dacz8976]

Yep and Roku will just keep making you jump through hoops when it’s clearly a problem with the software update and they just need to fix the bug…

[Jttcook]

Good morning. Everyday I have the same problem. I did the steps above everyday then even did a factory reset. It worked as it should for two days now back to not working. Any other options its frustrating to have to do this daily or not be able to turn the tv off during the day if you know your going to have to re do everything as soon as you turn it back on 

[gretalocklear]

No.  I have to do it every time I turn on the TV which is totally ridiculous.  If I didn't have two of these TV's mounted on the walls I would throw them away and get a different brand of TV.  Tried the software update also and nothing.

[gretalocklear]

How do you do a factory reset?  Does that not erase everything in your TV?

[gretalocklear]

Same here.  The one in the bedroom started about a month ago and now the one in the living room is doing the same thing.