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Re: Have to reconnect to the internet every time the device powers on
I have the same problem with a Roku Stick. Plugged into a TV and powered through a usb port on the TV. It just started doing this in the last couple of weeks. I have had it connected this way for several years with no problem. I have tried a factory reset and a system restart with no effect. I suspect there was a firmware update that started this problem.
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Re: Have to reconnect to the internet every time the device powers on
Thank you so much. I was having the same problem and now it’s solved. I appreciate your help.
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Re: Roku constantly loses connectivity every time it’s turned off
How about you roll back the OS update that started this whole issue??????
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Re: Onn Roku tv will not connect to my internet.
Our says the same thing. Except the instructions on the TV says it needs a USB device to make it work. The ONN smart TV Roku cost $80 at Walmart. Our other two smart Roku TVs don't need USB. My guess is it's a cheap TV without the built-in extras. We don't know if it's going to work.
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Re: Onn Roku tv will not connect to my internet.
Hi @junkedit,
Welcome to the Roku Community!
Thanks for letting us know about the issue you've been experiencing establishing a WiFi connection on your Roku device. We'd be happy to investigate this issue further, but we need more details.
For us to help you better, we will ask a set of questions to isolate the issue:
- When did you first encounter the issue? Was there an update?
- Have you tried to restart your modem and router? Then, your Roku device?
- What specific troubleshooting steps have you taken so far to resolve the issue?
- Who is your ISP? (Internet service provider)
For troubleshooting steps, we recommend connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue.
Please keep us posted on what you find out, and we'll continue assisting you from there.
All the best,
Chel
Roku Community Moderator
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Re: Wifi Not Staying Connected, drops every 10 minutes.
I have several TCL TVs but only the 50S425 is having this issue which started a few weeks ago.
The only way to reconnect is to do system restart. I have a FIO gateway modem/router. Other device details include software OS/Version 13.0.0 • BUILD24062-93, device ID is S036D03PARL2, and serial number is X000002PARL2.
Would appreciate an updated answer on fixing this issue.
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Hisense Roku TV, won't connect to a network without internet
I host my own jellyfin server with many movies and complete seasons of shows. Moved into a new home, where there is currently no internet (bummer but temp until isp comes out to hook it up). My TV sees the router can connect to the router, but because there is no internet is disconnects from the network. Because of this I can't even watch shows over an in home network. Absolutely works fine as long as the router has internet. No I'm not going through the isp router, I can open jellyfin on mobile devices and PC's but the TV won't stay connected to the router.
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My TV won't connect and says it can't find wifi.
My hisense Roku tv can't find wifi even after I factory reset everything. Help? Please!
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Re: My TV won't connect and says it can't find wifi.
There are some router setting issues that can prevent establishing Roku WiFi connections. And to make matters worse, some of them can be set by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.
- ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
There are several possible causes. If you have one of these situations, see "Reconfiguring Router", below.
A) 2.4 GHZ WIFI BAND TURNED OFF
Some recent router updates have turned off dual band routers' use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ non-4K models (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620), are lower end units with single band WiFi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have a 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
B) WIFI CHANNELS 12-14
In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels 12-14 that are used in other regions make sure your router is set to use a channel in the 1-11 range and that you aren't using an auto setting that could select channels outside this range.
C) DFS CHANNELS
All Rokus with dual-band WiFi radios can connect to the 5 GHz wifi band in two ranges of channel numbers, 36-48, and 149-165.
Channels between these two ranges are reserved as Dynamic Frequency Selection (DFS) channels and are shared with other uses such as military, radar, and weather. Only some of the newest Rokus using the latest WiFi processors can receive these DFS channels.
Many home use modems do not include the DFS channels but some do, so if yours is a dual-band Roku that cannot find your WiFi network, try setting your router to NOT use DFS channels. If your router supports DFS channels and you can't turn them off, make sure you aren't using an auto setting that could select DFS channels.
Reconfiguring Router
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:
- Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)
- Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)
- AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.
If your problem was not caused by any of the above, a restart of the router (even if other devices are still connecting) followed by a restart of the Roku may allow the connection to be reestablished. Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you have no "Power" option, under "Settings > System", or if more convenient you can just pull the Roku's power for a few seconds and let it restart.
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Re: Hisense Roku TV having issues with network connection
I had the same problem with my Hisense Roku tv. After an hour of doing everything (my connection was over 100mbps) I hooked up my Roku Stick, and provlem solved, my Roku apps work fine now. Screw the proprietary Hisense Roku interface. It's garbage.