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Re: TCL TV went into Recovery mode and is stuck in a loop
I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:
version: 93F.04E12221A
Serial number: X00000J5NHC2
Device ID: S02V2135NHC2
Hardware ID: C139X
TCL model: 55S431
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Re: Roku Tv stuck on recovery mode
I did 3 and once I selected “demo” I was able to do factory reset and able to get to settings. Everything is working now. @gskok @DaEvanEffect @Jaytv15 @AndreArrington @Scernity0107 @Seckamsatou13 @remotecontrol @srtoombs
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Re: Roku Tv stuck on recovery mode
Awesome, we just got ours to work by using a different network than the one at home. Ours seemed like a network issue for loading in software.
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Re: TCL TV went into Recovery mode and is stuck in a loop
Model 32S331
serial # X02000FHJ5XT
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Re: TCL TV went into Recovery mode and is stuck in a loop
I have tried everything that you say to do but it keeps going back to the recovery mode page
was watching tv fine and now this
Version 30F.04E12221A
Serial Number YN 007N571306
Device IID NM9917571306
Hardware IID 7141X
TCL Model 50S421
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Re: TCL TV went into Recovery mode and is stuck in a loop
My mom's tv is doing the same thing. We tried updating, restarting, and factory resetting and nothing has worked yet. I don't have a USB drive to try the update that way. Hopefully we get a response soon since it's a Holiday
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Re: onn. Roku TV "Current software is more up-to-date. Downgrade is not allowed."
Thanks for posting in the Roku Community!
We appreciate you for contacting us regarding your Onn Roku TV, which is currently stuck in recovery mode. We understand how frustrating this issue can be and are here to assist you in resolving it.
We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.
Thanks,
Arjiemar
Roku Community Moderator
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Re: TCL TV went into Recovery mode and is stuck in a loop
Thank you for the information.
We will forward this to the appropriate Roku team for further investigation.
In the meantime, we appreciate your patience and understanding.
Cheers,
Arjiemar
Roku Community Moderator
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Re: TCL TV went into Recovery mode and is stuck in a loop
I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:
version: 93F.04E12221A
Serial number: X00000J5NHC2
Device ID: S02V2135NHC2
Hardware ID: C139X
TCL model: 55S431
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Re: TCL TV went into Recovery mode and is stuck in a loop
Thank you for providing the information.
We understand the importance of this issue and will pass your concerns on to the appropriate Roku team for further investigation.
We genuinely value your patience and look forward to working together to find a resolution.
Thanks again for reaching out. Please let us know if you have any other questions or concerns.
Cheers,
Arjiemar
Roku Community Moderator