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Re: Paramount+ App not streaming
ROKU system info along with the paramount plus info but I do not not how to communicate with this Community. How to I attach pictures from my phone. I only found this posting by dong a yahoo search via edge. I have a lot of data but don't know how to relay it to you. I took pictures of my roku system
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Re: Paramount+ App not streaming
I keep seeing this. I can tell you that its roku and the paramount plus application no matter what type, etc.
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Paramount Plus not working
I have uninstalled and reinstalled the Paramount Plus app on my Roku TV. It still will not play any of the shows. It will show previews and available content but the blue circle just shows noon stop when I select an episode of anything.
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Re: Paramount+ App not streaming
Hi, @Godspeed731.
Thanks for posting here in the Roku Community, @Godspeed731!
We are truly grateful that you have reported this issue to us about the issue you're experiencing with the Paramount Plus app.
If you're having trouble uploading those images containing all the needed information for the investigation process, here's how to upload them:
To insert an image in a post:
- Start a new post.
- Click Insert Image.
- Choose an image source location.
- Follow the on-screen instructions
We hope this helps. We're looking forward to your information so we can start adding you to the review process.
All the best,
Emman
Roku Community Moderator
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Re: Paramount+ App not streaming
Model : 9102R - Roku Streambar
serial number : YL00GA505616
Software Version: 13.1.4 * Build 1512-95
Device ID: 2A127G505616
Network name: gcj000
Ip Address 192.168.4.21
Wireless MAC Address: 84:EA:ED:EA:95:E8
Paramount Plus
APP Version : 9.3.20241107
Device Id: a171aaab-494c-5e74-b372-028df6a914ac
IP Address: 47.143.193.159
ROKU EXPRESS
Model: 3941X2 - Roku Express 4K+
serial number: X02200AJW1EH
Software Version : 14.0
Device ID : S0HAK38JW1EH
Network Name : gcj000
IP Address: 192.168.4.33
WIRELESS MAC Address : D4:E2:2F:D1:64:51
PARAMOUNT PLUS
APP Version : 9.3.20241107
Device Id: a171aaab-494c-5e74-b372-028df6a914ac
IP Address: 47.143.193.159
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Re: Paramount+ App not streaming
Thanks for sharing this here in the Roku Community, @gjohnson!
We understand that you're experiencing issues streaming the Paramount Plus app on your Roku devices, and we truly appreciate for going the extra mile to supply all the information to foster the investigation.
In addition, could you also specify what is the exact behavior that you're encountering with the app? A photo or a short video can be helpful in this thorough review. Also, a Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
In the meantime, all the information you provided will be passed along to the relevant team for a closer look.
Please keep us posted.
Regards,
Emman
Roku Community Moderator
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Re: Paramount Plus not working
I am having the same pro lem. It will play on my smart TV and my phone just fine. And all other apps work. I called them and they said it is a known issue. It's very frustrating.
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Re: Paramount Plus not working
I am having the exact same issue. Whenever I select a show or move I get a black screen with a blue spinning circle. Like it’s “loading”.
All other apps are working just fine and my internet speeds are +500mbps
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Re: Paramount+ App not streaming
I am having the exact same issue. Just a black spinning circle. It is extremely aggravating.
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Re: Paramount+ App not streaming
Thanks for reaching out here in the Roku Community, @tylerringo!
Thank you so much for reaching out to us about the issue you're having with Paramount Plus! We’d love to help you out.
Could you please share the information we requested earlier in this thread? This will allow us to pass it along to the right team for further assistance. We appreciate your patience and understanding while we work to resolve the matter.
Please keep us posted.
Regards,
Emman
Roku Community Moderator