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AW999
Newbie

Re: Harmony Elite Remote Not Working After 12/13/2024 System Update

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Not sure why Roku would do this. Many Harmony users won’t be able to figure this out and will be forced into buying a new remote. Sad

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MicSzy
Channel Surfer

Re: Roku Ultra Update broke Logitech Harmony

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Related problem. Logitech hasn't done an update in over a year and my Harmony Companion remote worked fine for all the Roku functions and control. The only change and when the problem started was after a Roku update in December. My details:

Model: 4640X - Roku Ultra

Serial number: YPOOEP411037 (7LC73E411037)

Software version: 14.1.4 • build 7709-29

GC version: 12.8.19

Timestamp: 2024-12-21T00:26:44Z

Please use issue ID 37-511-226 to report the current issue.

I think I've exhausted every combination/permutation to try and get my Roku Ultra to recognize my Harmony Companion remote (used with a Harmony Hub) as the Roku remote. What I have happening in every case is that the Harmony Activity can be set up correctly for startup and ending TV activity (including use of Roku steps, such as selecting a Roku app and starting the app), but once the Direct TV Streaming Roku app starts, the Harmony Companion remote reverts to a universal TV remote vs the universal Roku remote. All Roku buttons dead on the Companion remote.

I can still use the Harmony iPhone app to act as a Roku remote as previously, but no longer the Harmony Companion remote.

Thanks for any help!

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku Ultra Update broke Logitech Harmony

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Hi, @MicSzy 

Thanks for keeping us posted.

We appreciate you for providing additional details in this thread regarding the functionality of the Logitech Harmony after the update. 

The information you've provided has been forwarded to the appropriate Roku team, which is currently investigating the issue.

We will make sure that this thread is kept updated with any details and progress of the investigation.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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RokuTakashi
Community Moderator
Community Moderator

Re: Harmony Elite Remote Not Working After 12/13/2024 System Update

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Hi, @AW999 

Thanks for posting, and welcome to the Roku Community.

We appreciate your sharing your concern with us regarding the Harmony remote that stopped working with a Roku device after the system update, and we're here to help. 

Kindly be advised that our team is currently investigating the issue and would request your assistance to further develop the investigation. Can you please provide the details below:

  • What specific Roku device do you currently have?
  • What specific model and brand is your Harmony remote?
  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • What troubleshooting steps have you taken so far in an attempt to resolve the issue?

Once our team gathers the information we have requested, we'll be able to move forward in addressing the issue.

Keep us posted.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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OHGuy
Reel Rookie

Re: LG remote can no longer control Roku

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LG Remote: akb76043102

LG model: MR23GA

roku device model: 3820R2

Roku streaming stick 4k

SN: x02500kr8h6k 

device ID: s0j7347r8h6k 

OS version 14.1.4

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RokuTakashi
Community Moderator
Community Moderator

Re: LG remote can no longer control Roku

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Hi, @Johncop64 @OHGuy 

Thanks for providing the requested information.

We have forwarded the details to the appropriate Roku team for further review and investigation of the issue in this thread. As the investigation progresses, we'll make sure to keep this thread updated.

In the meantime, your patience and understanding are greatly appreciated as we work on this.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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Johncop64
Channel Surfer

Re: LG remote can no longer control Roku

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Thank you Kash

 

-Gio

 

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legorik27
Newbie

Re: Control4 issue with Roku since Saturday

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I know this thread is almost a year old however, I just recently had this happen at my own home.  I found that going into; settings, advanced system settings, control by mobile apps, network access- selecting enabled(which accepts all command on private network connections) fixed the issue for me.  It was on limited when I went there initially.  Switched to enabled and it worked instantly.

Celia3
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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You cine

RokuTakashi
Community Moderator
Community Moderator

Re: LG remote can no longer control Roku

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We're happy to help! @Johncop64 

Any updates will be posted in this thread regarding the progress of the investigation.

We greatly appreciate your patience and understanding.

The Roku Community Team. 

Takashi O.
Roku Community Moderator
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