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JOlvera
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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I am now also experiencing the same issue with the Roku favorites showing numbers and not the channel icons on my harmony remote.

Jhony85
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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Wild_Fan_1
Newbie

Re: Latest software update broke using LG TV remote on Roku streaming 4k stick

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Mine LG Magic remote was working with roku up until about a week ago. Now it won’t 

0 Kudos

Re: Roku 14.1.4:7708 Update and Harmony Hub

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Thank you! Now I will be able to enjoy the rest of my weekend instead of chasing down rabbit holes.

I think it's worth pointing out that I saw my Harmony control of my Roku go to #%^&! just after the latest Roku update was pushed out. Roku, if you're going to follow a policy of "no backsies" on FW updates, _please_ be more careful on future updates!

Darek3941
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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RokuTakashi
Community Moderator
Community Moderator

Re: LG remote can no longer control Roku

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Hi, Community users.

Thanks for posting, regarding the issue you've encountered with the LG remote that no longer works with your Roku devices.

Our team would like to investigate this matter further so we can identify the cause and develop a possible resolution.

To assist us in the investigation, can you please provide the details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Specific model of the LG remote. 

Once our team gathers the information we requested, we'll be able to proceed with the investigation.

Keep us posted.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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renojim
Community Streaming Expert

Re: Latest software update broke using LG TV remote on Roku streaming 4k stick

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@Wild_Fan_1, set Network access to Enabled or Permissive under Settings->System->Advanced system settings->Control by mobile apps.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Johncop64
Channel Surfer

Re: LG remote can no longer control Roku

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LG Remote: akb76040302

roku device model: 3810x Roku streaming stick+

SN: yh00c8907488

device ID: 21317c907488

OS version 14.1

no need to do tracker Id, it never works anymore.  As soon as u did the update, it no longer works

I’m hoping for all of us you can resolve this 

 

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arnau
Newbie

Re: Harmony remote does not work over IP control

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same issue here, I thought it was time to ditch the Harmony! Thank goodness I came upon this fix!!!! So happy!!!

RokuTakashi
Community Moderator
Community Moderator

Re: Harmony remote does not work over IP control

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Hi, @arnau 

Welcome to the Roku Community.

Thank you for confirming that the resolution suggested on this thread has fixed the issue you've experienced!

This is highly encouraging here in the Community, where every suggestion to fix a certain issue is recommended, which helps a lot of users.

If there's anything we can do to assist you, feel free to reach out to us anytime.

Happy Streaming. 💜

Thanks,
Kash

Takashi O.
Roku Community Moderator
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