Anonymous Hi, I mainly use the Xfinity app on my Roku Express device. I tried your suggestions of uninstalling and reinstalling the app and performing a restart of the device. Unfortunately, this only works temporarily until the audio/video sync issue resurfaces again. I have also tried all of the suggestions in the official Roku Support articles. It seems that there are no permanent solutions to this problem. Is Roku still aware of and addressing it?
Xfinity Stream audio extremely unstable. Goes from normal to nothing or loud & garbled.
Model# 3810RW
SW version 11.5.0 build 4312-50
In the Xfinity Stream app version 6.11 build 0 the sound fluctuates from nothing or loud & garbled. I have various Roku stick models throughout the house and it does it on all and on every channel in the app. If I go to Last Watched and select any channel the sound goes back to normal for a little while. Don’t even have to get out of the app for the sound to return to normal but I do have to reselect the channel. This is all the info requested by a Roku representative that I got no reply from.
Tracker ID 2023-05-192-554
So I have a sync issue with the Xfinity Stream app. It starts when commercials start. Xfinity says its a Roku issue, so I've come here to see if that's true. I don't have a garbled sound issue thought. Sound quality is good, the video and sound just get out of sync.
