Issue Tracking Board

[Roknowork]

Still not working 7:45 est in nys

[cmhall71]

Still nothing in Missouri 

[MediaEditor1]

I've unplugged and replugged Roku twice.

I did a hard reboot of the television.

Nothing working,  giving up for tonight.

I see many others are still having issues  

No customer service to contact, I have a number, but it says the wait time is "2...yes TWO  HOURS!)

[Jenmarie]

Still not working..... I tried everything now it won't take password and let me in at all and yes I triple checked the password.   It won't connect to my internet but all the other devices are working.

[Beetlebug]

Still experiencing connection issues. All network wifi connections are good. Tried resetting, still not working.

[Natalie7]

It is fixed. Thank you so much for the speedy service ❤️

[Kidina]

Hi, I am trying to activate a new device and cannot go past the go.roku.com/remotepair screen. I have unplugged the device for more than 10 seconds, tried to do it on my app, nothing works. In line for chat support and on the phone - 2 hrs wait. Nightmare!

[Moparmaniac]

We have unplugged all Roku devices from power source as instructed per the latest update at 4:00 PST/7:00 pm EST and still cannot access many apps/channels such as Hulu, Max, YouTube, etc.

Oddly enough I CAN now access the Spectrum Channel, which I could not do about an hour ago. So there has been some improvement/change since that last update but apparently something is still wrong. Still cannot access Max, Hulu or YouTube but the Spectrum App IS working again. 

[Nick969]

Unplug the Roku device for 20 sec.  Then retry. Should work. 

[Kidina]

I cannot even reset - trying to set up a  new device and it won't allow me to do anything. Stuck on the 📺 to pair my new device and nothing works.