Issue Tracking Board

[Freitag]

My Roku TV is not working properly. It keeps turning itself off unexpectedly. It doesn’t happen all the time, but it occurs several times a day. Because of this, it’s hard to watch TV continuously. I’ve had the TV for only two months, but I can’t watch it properly because of these issues. It’s really frustrating.

Please check the video link below. I recorded a video of the TV turning off repeatedly.

20241118_100556_1.mp4

issue report tracker : 20241121_184456.jpg

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I factory reset my tv and it fixed the problem!  I think I may have added a bad app idk!!! 

[RokuMaryEF · Accepted solution]

Hi Roku Community,

We’re aware that some Roku TV users are experiencing an issue where their TV shuts off shortly after being powered on.

Update 11/22: We've identified the bug and may have a fix. We're asking to send this fix to customers who are affected for testing. Thanks to everyone who reported this issue—it's impacting a small subset of users, and we're working to resolve it quickly.

If you'd like to participate in testing the fix, please send me a PM with your Roku TV's Device ID (Settings > System > About).

For visibility, we’ve marked this post as Solved, though the issue is still being investigated.

Your feedback is crucial in helping us address this promptly. We appreciate your patience as we work on a solution.

Thank you for being part of the Roku Community!

Best,
The Roku Community Team

[Davidsco27]

I just installed it last night, so we'll see how it goes

[Aundiegrl]

My TV is garbage too, it turns on and off whenever it wants you download an app you can't open it, I had to buy a box that turns my outlet on and off to keep the TV off, should've returned it but it was already mounted on my wall and I didn't want to have to borrow people to take it back down it's the 75" TV. I will never buy another one and although I just got this TV a year ago I'm about to over it and gonna go by another TV. Sorry bout your issues !

[SoFrustrated2]

I have this problem too and none of the solutions I could find online works.  How do I PM you?  

[Davidsco27]

Check for an update 

[TSaggas]

Hello, We are experiencing this problem where our (two) ROKU televisions Device ID number (S03P613PLJ37) and Device number (S077211K66RL) are turning off every single time we turn them on.  Any help to fix this would be helpful.  Thank you  Tim Aggas   

[graigstone]

@RokuMaryEF I can't seem to find where to directly message you. My device ID is SONY7418WK34

[nicknick9109]

Hello Mary, I am having similar issues as described, I am brand new to this forum, and I can’t seem to figure out how to send a private message to you with my tv’s info for the test fix. Any help would be greatly appreciated. Thank you. -Nick