Issue Tracking Board

[MPensa52]

So far the power off glitch seems to be corrected since I turned off the bandwidth that was suggested. I appreciate the tips.

[Davidsco27]

Don't count on it. Bandwidth Saver is off and has never been on on any of my two devices

[Davidsco27]

Turning off Bandwidth saver does NOT resolve the problem.  Bandwidth saver has never been on on either of my TV's

[Davidsco27]

Not just you, happening on both of my Roku TV's for over a month now.  EXTREMELY annoying, and all the suggestions do NOT work.  It's obviously a software problem since an update

[RokuMaryEF]

Hi Roku Community Users,

We understand that some of you have experienced an issue where your Roku TV shuts off shortly after being powered on.

Update 11/22: This issue is not widespread but it does appear to be affecting certain users. We may have identified a fix and are sending this fix out to test to customers who are experiencing this issue. If you'd like to be part of this testing group, please send me a PM by clicking on my username, and let me know the Device ID of your Roku TV (Settings > System > About).

Thanks!

For better visibility and reference, we've marked this post as Solved although this issue is still currently under investigation.

Your feedback is invaluable in helping us address this issue as swiftly as possible. We sincerely appreciate your patience and cooperation while we work on a solution.

Thank you for being a part of the Roku Community!

Best,
The Roku Community Team

[Trash_TV]

I've tried unplugging it, plugging it in different outlets, factory reset, nothing works it'll turn on and display the home screen for 30 seconds and turn itself off again, I can't even navigate the menu.

[Davidsco27]

Problem STILL occurring 

[Davidsco27]

Probably related to the same problem we're all experiencing that they've ignored and failed to fix. Roku TVs of all brands are randomly shutting down right after startup, most likely due to a poorly written untested software update. 

[Davidsco27]

Yep, same problem on two TCL Roku tvs. Its obvious software update problem they pushed out recently and have still failed to fix

[Davidsco27]

STILL waiting for Roku to resolve your issue. All useless FAQ suggestions do NOT resolve the issue. It is extremely annoying. Maybe people should buy FireTVs this holiday season instead. Tired of having to turn the TV on twice