Issue Tracking Board

[Madking1]

Same problem. I have 3 Roku TVs and family is getting annoyed. Haven’t seen any help. There’s obviously a software problem.

[Davidsco27]

Yep, same problem. Annoying. 

[RokuJechealR]

Hi @Madking1, @Davidsco27

Thanks for posting to the Roku Community!

We're sorry to hear about the trouble you've experienced with the Roku TV and would like to know more about how we can help.

Refer to these questions to better identify the issue you're experiencing.

• What is your device's OS version?
• What are the steps to reproduce the issue?
• What specific troubleshooting steps have you taken so far to resolve the issue?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel

[Madking1]

@RokuJechealR 

• What is your device's OS version?
• what is this? You mean software version? 14.0
• What are the steps to reproduce the issue?
• Did you even read the original post? It turns off as soon as the tv is turned on
• What specific troubleshooting steps have you taken so far to resolve the issue?
• factory reset, unplugged, system restart

[RokuJechealR]

Thanks for the response, @Madking1.

We appreciate all the steps you took to resolve the issue. If you've already performed a factory reset on your Roku and the issue persists.

Have you tried turning on Fast Start or Fast TV Start in your settings? That will prevent your TV from completely turning off. When Fast TV Start is enabled, your Roku TV system maintains the internet connection. 

To enable this setting, follow the steps below: 

1. Press Home on your TV remote.
2. Scroll up or down and select Settings.
3. Select System, followed by Power.
4. Select Fast TV Start.
5. Highlight Enable 'Fast TV Start' and check the box to enable it.

Note: Fast TV Start uses significantly more power than normal standby and overrides default power settings.

Please keep us posted on how it works for you, and we'll continue assisting you from there.

All the best,
Chel

[Madking1]

 I already did a factory reset. It’s right there in my message. The only solution I found was to turn on the Fast Start setting. 

[pscottbaker]

I have a Roku branded TV, it has the Roku logo in the middle at the bottom, so it is Roku branded and not another manufacturer.  I have had the Roku TV since early April. I have had several problems, such as incessantly disconnecting from WiFi, I solved that problem by simply using a hard wired network connection.  My current problem: when I power on the TV it comes to the Home screen and then within a second, it automatically goes to "powering off" and it powers itself off. I have to press the power-on button again. So far, it will power-on, but it shouldn't power itself off immediately after I power it on. How can this be fixed?

[Beachkid]

Hello,

I have noticed that almost every time I turn on my TV, it shuts back down. The Home Screen will come up and before I can scroll to an App. (Netflix) for instance, it powers off. 

I power up again and it goes to the Main Menu quickly and is fine.

Any ideas as to what is causing this? I have reset the tv, but it continues to happen. More of a nuisance than anything. TV is less then a year old. It is a Roku Select Series 4K

Any suggestions please.

Thank You

[RokuJechealR]

Welcome to the Roku Community, @Beachkid!

Thanks for letting us know about the issue you are experiencing with your Roku TV, which will turn off after you turn it on and the steps you took to resolve it.

We want to learn more about the issue you are experiencing, but we need more details.

• When did you notice the issue start?
• What is your Roku device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• Does the issue only occur on a specific channel while trying to stream or throughout the Roku platform?

Additionally, have you tried unplugging your Roku TV from the power source for 10 to 30 seconds? If you haven't, we recommend doing this to see if the issue persists afterward.

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[Beachkid]

The unplugging the TV, then plugging it back in seemed to solve the problem. Something so simple. I appreciate the solution from your team.

There was never any error codes or anything else that generated the shutting down. Perhaps this simple fix was all that it needed.

Thank you 
Chel and Community.