Issue Tracking Board

[Estero]

Roku TV brand new

sony smart tv brand new

example NO apps work but ou Tube tv says’ no connection . Connect to internet now or set up later. Exit to check connection’

i check connections and it is connected successfully 

restarted router, wi fi, reinstalled Roku device etc etc etc

no error code

device is 2 feet from router

roku shows can be watched but No apps that I’m paying for

please advise! Thanks

[micakes]

Is this maybe just a current ROKU issue? Since it seems like a couple of us are here currently with the same problem.

[Apb_xander]

SN 21513D095725

Have had this stick for ~3yrs, & tonight it won't connect. I've restarted our internet, connected to a Hotspot, factory reset, but Roku can't send the required email to the account that I just logged into on my phone. It also couldn't send it to 2 other emails I provided. Also, the qr to connect never pops up, the circle just spins until it disappears, no qr code to be had. Hoping I can get help, or at least be told to buy a new one. 

[Jli83]

None of mine are working either.  I was watching Disney+ fine an hour ago, the popped up to my bedroom and only Netflix will load.  Checked the other 2 and none of the apps except Netflix works on anything right now.  Resetting isn’t working since it say it can’t reach my email, or generate a QR code.

[Abbea]

I cannot access the YouTube TV app although I can watch things on other apps. The screen tells me that I’m not connected to Wi-Fi. Clearly I am. I searched for Help and I deleted the YouTube app and was trying to reinstall it, but Roku tells me that it’s already installed, and I can’t add it. Help!

[cc325]

I called the customer support number & the recorded message says they’re having issues with activation. They’re “aware of it & trying to fix it”. This sucks, I just bought a Roku because my Chromecast started having similar connection issues & now Roku is doing the same. 

[ravequinn26]

They keep getting a "we can't seem to reach you at:" response every time I log in with my email for my Roku TV setup. I've tried the three emails I use for different things and they all say the same thing. Since I factory reset it because some apps weren't working, the whole thing now does not work. Wifi connection is strong and I'm putting in the right info, what am I doing wrong?

[BigBummer]

I'm having the same exact issue with a new roku!

[Cutiefruitloops]

I have two express devices and it’s doing it to both devices! I’m getting really pissed off 

[logicxd]

Happening to me too. None of the steps above worked