Issue Tracking Board

[RokuAustin]

UPDATE 9:42pm PT: We believe the issue is resolving and services are coming back up. Go ahead and try again, you may need to restart your device. Keep us posted if you're still experiencing the issue.
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We are aware of a service interruption impacting customers. If you're unable to stream content, please do not factory reset your device. Please let us know the following information.

• Your Device ID, software version, and build (found under Home > Settings > System > About).
• Are you seeing any error messages?
• Which apps are impacted on your device or are you seeing this issue on all apps?
• Are you seeing an error with your home screen clock?
• Let us know your Tracker ID if possible (using your remote, press Home 5x then Back 5x)

Any of this information is helpful while we continue investigating. Thank you for your patience while we navigate this interruption.

[CLMick]

I have 2 Roku Express (Basic) and a Roku smart TV. They are all connected wirelessly to a hot spot which is working fine for computers. All are up to date. I have even done factory resets and reactivated. I bought a new express and it dose the same thing. Will not load channels or if they load there is no content. Homepage keeps resetting or device restarts. Netflix, Youtube, PBS< Paramount, Amazon, Etc. play fine on computers. I have not tried to re-set up my account. All my channels seem to be there on the Homepage. The Menu functions Update, Restart, Check Connection, etc., seem to work.

[AvsGunnar]

@CLMick 

If you are using a hotspot device (as opposed to a mobile hotspot), go into the settings (usually under APN settings), and verify that IPv4 is enabled.  Ideally, should be able to use IPv4/IPv6 setting.  If set to IPv6 only, could be part of the issue.

[AvsGunnar]

@Marle 

What are the details/specifics of the issue you are having?  Roku device model numbers (from Settings/System/About), your ISP (internet service provider), router model numbers, and any error messages you may be seeing.  More info the better.

[Marle]

Rogers cable

[Marle]

Green light is flashing on the little Roku box 

[AvsGunnar]

@Marle 

The flashing light usually indicates a loss of network connection.  Try restarting all your network equipment (router/modem and also the Roku devices).  Unplug everything, wait a minute or two, and then plug everything back in to reboot.