Issue Tracking Board

[BreShuana97]

Model: G819X-Roku TV

Software version: 14.1.4 • build 7709-CT

ID 3H-044-831

[Mrickle430]

The back 5 just turns my tv off 

[Mluther27]

My YouTube tv app will not work on my onn tv. It just makes the noise when I click on it. It will open in all other tvs in the house. Have checked for updates, unplugged tv and router and deleted and reinstalled app 

[arfditho]

Same problem here.  Will not launch on Roku TV but will launch on Smartcast TV.  Appears to be a problem with Roku?

[CarlosHarwith]

We have a TCL TV with Roku built in. The problem is that all our apps work except YouTube and YouTube TV. Happened a few hours before posting. For some reason, those 2 apps will not open... they just make that noise (boop) when a Roku app won't open. We restarted the TV repeatedly and did a complete factory reset. YouTube apps install but still won't launch. Never had this issue before.  Maybe there was a faulty update because YouTube works fine except on the TCL Roku TV. 

Thank You for reading this.  

* Issue resolved itself on February 1, 2025. Removed the apps and reinstalled them. 

[Brittgrassleyx2]

Roku device model - 50R4Q5R

G846X - Roku TV

Serial # - X01200N27KG4

Device ID - S0NS43127KG4

Software Version 14.1.4

Version - 2.25 Build 70

Troubleshooting - I have un-installed and reinstalled the app twice. I have reset my TV twice. I am still unable to successfully open the YouTube TV app.

Tracker ID - G4-044-835

[Cottontop5]

Model 3960 - Roku Express

Software version 14.1.4 build 7709-ED

GC version 12.11.13

issue ID PX-044-787

[Shireen]

Ive never had an issue up until now, I use YouTube app on my tv almost everyday and today it decided not to work. When I click on it it doesn’t do anything and than when I click the icon for the app on my remote it says this channel is no longer available.. I don’t understand why YouTube is no longer available. 

[CarlosHarwith]

YouTube and YouTube TV won't launch... just installs and goes BOOP! on Roku TV. Happened a few hours before this reply.

* Issue resolved itself on February 1, 2025. Removed the apps and reinstalled them. 

[Mluther27]