Issue Tracking Board

[Brownie1]

It may be working for some people, but it is not working for me.  I've purchased an Amazon Fire Stick which works. 

[sswen]

Not working for me, same as last 3 months

[Jimmazing1]

Nope... still not working. I've even been in contact with Support and checking, uninstalling, restarting, etc a couple of times a week and it's not working on 4 different types of Roku devices.

[Brownie1]

Tennis Channel is delusional if they think they've solved this issue because obviously they have not.

[patcam1]

Still not working for me.  I gave up and hooked up my old Apple TV box and it works fine on there.

[RokuCarly]

Hi Community users!

Thanks for bringing this playback issue to our attention. The appropriate team is well aware of this occurring issue and we'd like to include your devices in the process of investigation.

With this being said, kindly provide us with the necessary details for review:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your update.

Warm regards,
Carly

[Brownie1]

I've given all this information to Roku at leasts four times so I'm not sure what good will come of doing it again.

[sswen]

Carly, from what I can discern, the issue is a Tennis Channel software problem. Can you help me understand how Roku hardware/software verification will affect the tennis channel software issue?? According to Roku my software and hardware are the most current version.

sswen

[RokuCarly]

Hi, @Brownie1.

The team is aware of this occurring issue, and it is an open case for investigation. If you've already provided the requested details, rest assured that they are already included for review. 

The details I requested above are for users experiencing the same issue who have yet to provide us with the necessary details for the investigation. 

No worries! Once I've received updates regarding this matter, I'll let the Community know. 

Thank you for your patience and understanding. 

Regards,
Carly

[RokuCarly]

Hi, @sswen.

Thank you for reaching out here in the Roku Community.

We request your device's details and Tracker IDs, so they will be included in the process of investigation. This will help us determine the cause and investigate the affected devices to be coordinated with the service provider. 

If you are experiencing the same issue, kindly provide us with the necessary details so we can review your device as well. 

Warm regards,
Carly