Forum Discussion

vadeltachi's avatar
vadeltachi
Streaming Star
3 years ago
Solved

[0S 12.0] Audio out of sync on Xfinity stream channels -- STILL exists with distorted audio.

We were told several days ago here: https://community.roku.com/t5/Issue-Tracking-Board/FIXED-XFINITY-Audio-out-of-sync-on-Xfinity-channel/m-p/897170#M52996 That the audio sync and distortion issues...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted Carstello,

    This is a well-known issue that Xfinity is aware of. The audio out of sync has affected multiple users already, and we highly suggest to directly contact Xfinity and let them know about the experience you've had with their channel on the Roku platform. Most channels on the Roku platform are designed and maintained by the channel providers themselves.

    We hope for your understanding regarding this.

    All the best,
    Kash

Carstello's avatar
Carstello
Channel Surfer
2 years ago

So far, the Xfinity app is the only one. As for my other registered devices, they are no longer used since we have two of the 43” Philips Roku TV’s. We keep them registered in case something happens to a tv. However, the issue was occurring on those devices, prompting me to purchase Roku TV’s to see if it will stop. It hasn’t. I can’t use Xfinity stream and use a Roku device to stream it without a massive audio delay. The only way to avoid out of sync issues and enjoy my programs is to record the program and watch the recording as it is recording live.

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for keeping us posted Carstello,

This is a well-known issue that Xfinity is aware of. The audio out of sync has affected multiple users already, and we highly suggest to directly contact Xfinity and let them know about the experience you've had with their channel on the Roku platform. Most channels on the Roku platform are designed and maintained by the channel providers themselves.

We hope for your understanding regarding this.

All the best,
Kash

  • Carstello's avatar
    Carstello
    Channel Surfer
    2 years ago

    Thank you! I plan on resolving the issue by never buying another Roku product.