Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Jim1978
Level 7

Roku Express - Vizio TV

I just purchased a brand new Roku Express for my Vizio TV.  After doing the initial "set up" - my TV basically "fried" (the rainbow lines up and down the screen).  Now my TV won't turn on at all.  The TV had been working fine until I plugged in the Roku Express.  Please help!  Thank you.  

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express - Vizio TV

@Jim1978 

Thanks for the post.

This sounds like a TV hardware issue. We would recommend contacting your TV manufacturer to see what options or suggestions they can provide.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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LJT
Level 7

Roku Ultra Killed Vizio TV after installing

I just purchased a Roku Ultra and set it up on my Vizio TV- setup no problem- worked one day. The next day I turned on the TV- black screen, no picture, no sound, can't access controls- TV is DEAD. I followed all of the trouble shooting advice and cannot get my tv to work again. How can they market a product that can kill your TV??

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LJT
Level 7

Re: Roku Express - Vizio TV

YEs, It is a software problem that was caused by installing Roku Ultra- it fried my Vizio TV which is no longer under warranty.. 

The Vizio TV has worked fine it is about 4 years old with no problems whatsoever - I really liked it-- until I installed Roku Ultra yesterday and now it is dead.  As I mentioned I followed all protocols for trying to reboot the TV to no avail and I now have to buy a new TV.  This is totally unacceptable.

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