Features, settings & updates

[gaquino44]

So I just got this Roku a couple weeks ago and it was working fine. I had the romantic theme on and the other night I used the Roku app on my phone as a remote.

yesterday there was an update to the device. since the update my theme is "gone" the background is black but the sounds made are the same. there is a problem scrolling around where it's not highlighting my position anywhere making it difficult to navigate. I have tried reverting my theme to no success. I have also restarted to no success. when I use apps for streaming navigation is fine, it just seems to be the homepage where I cannot tell where I am. apparently there is no direct support for my device but this is Really confusing for my sensory needs. please help. thank you.

[FastFurious]

If you got it you can return it. Where did you buy it from? What is the model number?

[RokuDanny-R]

@gaquino44

Thanks for the post.

Roku customers who were experiencing the same issue had stated that they were able to resolve the issue by checking for a manual update and then restarting their Roku device. Have you tried this troubleshooting step?

For more information about how to check for a manual update, visit our Support page here: Update the software on your Roku

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny