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firmware update 10.5 broke Roku 3 and microSD

Splash screen offered tour of 10.5 and promptly froze. Could not select tour or cancel. Had to reboot. Now device does not recognize microSD card. Reinstalling card does not help. Asks to format but gets stuck in an endless menu loop. Restart does not help.

Where is promised option to roll back 10.5?

Please advise on how to proceed.



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Community Streaming Expert

Re: firmware update 10.5 broke Roku 3 and microSD

For those Roku models that have SD card slots, a corrupted card can prevent the Roku from advancing beyond the startup screen when powering up. Try removing the SD card and restarting.

You may be able to salvage the card. Try formatting the card in your computer, if it has a card reader that can handle SD cards. After formatting, see if the Roku will detect and reformat the card successfully.

Also, see if this post helps: https://community.roku.com/t5/Remotes-Accessories/Added-SD-Card-Remote-no-longer-works/m-p/646676#M1...

Windows instructions, don't know what would differ on other systems:
Do a slow (i.e. not "fast") format of the card via your computer. Select FAT32 and select it to use the default allocation size.

[Back when I had a Roku 3, after the 2nd or 3rd time the card got corrupted, I just decided it wasn't worth the hassle and left it out.]

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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