Forum Discussion

jensenrl2's avatar
jensenrl2
Newbie
3 years ago
Solved

Zip code change, having same problem . Roku switched my locale from Fox29 Philly to Fox5 DC

Can you tell me how to change my zip code on Roku?
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi jensenrl2,

    Welcome to the Roku Community!

    You may try entering your zip code in the Settings menu on your Roku TV using the steps below.

    1. Press Home on your Roku TV remote
    2. Scroll and select Settings
    3. Select System
    4. Select Zip code and enter your zip code
    5. Press OK to update the zip code

    Hope you'll find this info useful. Let us know in case you've still got any questions.


    Best regards,
    Mary

blackbart's avatar
blackbart
Reel Rookie
3 years ago

have  tried , input change number, pushed ok, system does not save new  code

Alfy's avatar
Alfy
Newbie
3 years ago

Yesterday when I turned on YouTube TV and clicked on a live program, I got a black screen with the message that YouTubeTV was not available in this country accompanied by an error code which changed every time I repeated the process. There also was a message and a box to notify Google about the problem by checking a couple boxes and they might contact me by email. Twenty four hours later, I've heard nothing.

Checking online, suggestions were that my location might have gotten messed up. I checked the YouTube TV site and my zipcode was correct. When I checked the Roku settings files, my zip code was blank.  I entered my zip code and hit OK. This brought up a box that said my zip code was now what I entered accompanied by an OK button. However, when I hit OK, it took me back to the zipcode entry box and the  zip code I entered was gone. I was in a three box loop that I couldn't get out of with a zipcode entered.

How can I successfully enter my zipcode into Roku, so that I can again view YouTube TV?