Features, settings & updates

[Waltflench]

my crunchyroll app is not working on roku premiere. It says no internet connection however other apps are working fine. Takes a few minutes to load and shows up that message. I tried deleting and adding up again. Tried factory reset. Couldn’t fix the issue. Can anyone help me how to fix this..

[RokuKariza-D]

Hello @Waltflench

We're sorry to hear about the issue you're experiencing – this is not what we aim for.

Did you restart your Roku device before adding the channel back in? That step is crucial when performing the troubleshooting. If you haven't done that yet, we recommend trying it once again.

If still no dice, we suggest reaching out to Crunchyroll Support to report the issue and for further help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact them here: https://help.crunchyroll.com/hc/en-us

Thank you for your understanding.

All the best,
Kariza