Features, settings & updates

[Althea64]

I think you might be correct. I restarted Roku many times to no avail. I did all troubleshooting steps known to me, no change. It always turns on in the middle of the night. I had my tv for almost a year now and it just started to do this this month. I wonder if it is a flaw in one of their updates.

[Althea64]

I think I found the culprit. My boyfriend's Xbox. He has his own Roku account and plugged his Xbox into my TV. I figured this out after I contacted Roku Tech support and when they sent me the recap to our chat, it had his name on it, even though I was signed into my account at the time of the chat. Looks like his Xbox is interfering with my Roku account, trying to override it with his login. I will test it further and update.  

[topcatteddy]

most annoying thing ever. i have 6 TVs and only the 3 roku TVs do this. random shut off. sometimes it’s after it’s been on an hour sometimes a minute. everything is updated. same outlets they have always been plugged into. i have clears the power saving options but like i said it could happen after 1 minute and it’s doesn’t que you just turns off. one of these is out on the porch where it wouldn’t have interference from other remote devices. one TV is 4 years old. one is less than a year and one is brand new, less than a week old. they all do it. it’s obviously something roku did to their software through remote upgrades. very disappointing. 

[topcatteddy]

we don’t have an xbox or anything else and only one account so not sure that matters. this happens every day all day. literally happened while i was writing my last message 

[RokuJohnB]

Hi @topcatteddy,

Thank you for keeping us posted, and welcome to the Roku Community!
We understand you're having a problem with your Roku TV since it was turning off and on by itself. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

If the problem still persists, please ensure that you have firmly plugged in the power cord through your wall outlet.

We hope this helps.

Best regards,

John

[Kari_1013]

Roku TV is powering off and on continually, within seconds.  I've tried a factory reset but I've only been able to connect to wifi.  When I try to log into the roku account, I've been able to get to the point where it's loading the channels, however that's when it really powers off and restarts within seconds, not allowing the setup to continue.  This is where I need to start the process again of logging into the roku account.

I've unplugged, reset factory settings.  What do I do next?

[RokuJohnB]

Hi @Kari_1013,

Thank you for keeping us updated here in the Roku Community! 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

If you need anything else, please let us know.

Kind regards,

John

[RGreen1981502]

My 55 in tv just recently stated saying THANKING.... always around 6 to 605 Central eastern time zone. And like someone else said in my other  room I have a 60 in RUKU TV(both are  smart tv not a RUKU stick) I say that because someone eles on here had the same problem with the RUKU stick I would leave to go use the restroom or something and my other TV came on. I thought I was being hacked or something. 

[Bricekurtley]

I've done both and neither work

[Melovechocolate]

There are too many of us having the exact same problem. @ROKU needs to get their **** together and fix their system,  recall these TVs or offer repair. Sending us to the TV manufacturer is just kicking the can down the road