Hi @kittyeek,
Welcome to the Roku Community!
Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see the Power submenu, skip to the next step.)
Please keep us posted on how it works.
All the best,
Chel
Jecheal R.
Roku Community Moderator