Issue Tracking Board

[adlerm]

Does a factory reset wipe out all channels?

[Firestickfan]

I would try a soft reset before opting for a full one. I did a soft reset and it left most of the channels and apps intact. It appeared to remove a few but everything I used remained. However it did require a new log in for youtube, but otherwise it was relatively painless experience.

[Csewell57]

I'm getting the same message. What do we do?

[Csewell57]

I'm getting the same message. Hope someone will help with this issue. I can't watch tv at all. 

[JA47]

After downloading the latest software for my Roku Express (on March 12 2025) as the install progresses I get “Can’t update software. Please try later”. 
Error 004. 

[allanmacdonald]

I am also getting this issue; sometimes my roku forces the update on power-up (no choice to skip).

After the attempt fails, the screen background comes up with no content (channel icons and widgets are missing).

However, once this happens, it seems that I can turn my TV off and on and when the roku boots again, another update notification box appears but it offers a skip option and I can get to normal operation.

Roku support:  Please post a sticky comment on this thread when the issue is solved.

My device: Model 3930CA

Current vesion: 14.5.

[adlerm]

I followed the instructions posted by waylonjames:

Disconnect router

On the remote, push the home button 5 times

Push the fast forward button 3 times

Push the rewind button 2 times

A screen should pop up giving you several options. I chose "soft reset". Then I reconnected my router. The update was successful.

[Mikey1942]

I haven't spoken to anyone at ROKU and I doubt that I ever will. The technical support at ROKU is scarce and maybe non exsistent.  My issue is with what I expect to be a corrupted memory. When updating the update stops at 81%. At this time I get an error code 004. The message says "Can't update at this time, please try again later" I have tried many times but just the same thing over and over. I had to hunt down the phone number for ROKU and I called them, but only got a phone tree asking to leave a message or describe the problem. ROKU's are good while there working, however, when there down there doesn't seem to be anyone around to help solve the issue.

[allanmacdonald]

Update: I rebooted my router and then the update was able to continue.

I did also try plugging the usb cable into a charger adaptor but that didn't work.  It seems that the problem was related to the router or some interaction between the router and the roku device.

[Claire1980]

Our roku was fine yesterday but today it wants an update but can't error 004. I did factory reset. It did the same thing again.