Features, settings & updates

[devrasan1]

Hi. I'm struggling to get my screen saver to stay on for more than 10 seconds. I have 2 devices and they're both doing it. I've tried different things in the settings and updates an everything I can think to do but it's not working it still just comes on after 1 minute inactivity then maybe count of 5 it's off onto the main screen again an noones touching the remote. Any help?

[renojim]

Does the same thing occur if you try to "Preview" it from Settings->Theme->Screensavers?  Have you tried a different screensaver?  If there's a bug in an app/screensaver it will crash and return to the Home Screen.

[RonaLynn]

Why has the screensaver stop playing? It will start with one screen then stop returning to the home screen. It’s very frustrating. 

[savescreen]

I'm having the same issue and it's something that just started within the past few days. I've tried a couple different screensavers and they all have the same issue. They will start like they are supposed to, be on for a few seconds, and then exit. They don't go to the Home Screen, but just exit to where they were before the screensaver started, and then start again, and then go through this over and over.

[beachpup]

Having the same problem.  Screensaver only lasts for a few seconds.  When on YouTube and pause a video, screensaver starts then in a few seconds goes back to video and starts the video.  So we can't pause a video and walk away.  On YouTube TV when pause a show the paused screen just stays, no screensaver.  How soon for an update to fix?

[Shawna137]

My screen savers on roku hicense new TV and the roku box connected to my other TV are not working either. They stay on about 10 seconds and go back to the home screen. Since this obviously happened in the last update when roku inserted the art board app which I removed on both tvs but still have the problem, I cannot begin to understand why you need the make, model and IOS numbers and the extra hoop jumping of photos by a Google account I do not have. It is obviously effecting multiple people and versions of roku because it is an update glitch.  I am sorry I bought roku, not the first glitches and your response to the details you require to investigate is truly not helpful or good customer service.  Shawn

[Kimo01]

This solution doesn't work. The screensaver comes up, but when it's time to change from one picture to the next, the home screen comes up instead.

[dualusermn]

Issue: screensaver does not stay on. Using Roku voice remote pro with roku boxes.  Had been working, stopped sometime in the last few weeks I believe.

Screensaver will come on for a second then turn off again in about 5 seconds and go back to the app screen or homescreen it was on.  Occurs on both home page and with other apps.  Hands free voice/Microphone is turned off on the remote, so should not be picking up noise without pushing button.

Tried system restart.  No change in performance.

Tried different screensavers including black screen (was previously working) and other screensavers available on the menu images.

Tried changing time for screensaver to come on, no change.

Wondering if a recent update could have done it, saw a 10/18/24 update.

[RokuJohnB]

Hi @dualusermn,

Greetings from the Roku Community!

We will be more than happy to assist you further with this issue that you had with your screensaver. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
John

[beachpup]

This is not resolved.   Screensaver only lasts for a few seconds.  When on YouTube and pause a video, screensaver starts then in a few seconds goes back to video and starts the video.  So we can't pause a video and walk away.  On YouTube TV when pause a show the paused screen just stays, no screensaver.  How soon for an update to fix?