Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
aprenticee
Reel Rookie

Roku tv not connecting to wifi

i rebooted everything and my tv isn’t even pulling up any of the nearby wifi routers. I called my internet provider and they said it’s a tv issue.

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Roku tv not connecting to wifi

If you're TV isn't finding any Wi-Fi networks at all then it probably has a hardware failure.  Does the MAC address that's displayed under Settings->Network->About show all zeros?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
aprenticee
Reel Rookie

Re: Roku tv not connecting to wifi

Yes

0 Kudos
renojim
Community Streaming Expert

Re: Roku tv not connecting to wifi

About all you can try is a factory reset, but I'd be surprised if that changed anything.  Otherwise you'll have to contact the TV's manufacturer.

How to factory reset your Roku® streaming device | Official Roku Support

Where to get support for your Roku TV™ | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.