Features, settings & updates

[jagman]

When I bought my Roku Ultra,  it worked fine. Then I bought a 'very smart" Samsung TV that does everything.  Actually too many things.

Now when I tell the TV to go to the ROKU source, this 'female' voice is driving me crazy by explaining to me everything when I touch my remote. I SIMPLE CAN'T FIND AN OPTION TO SHUT HER UP. 

ANYONE KNOW HOW TO PUT A GAG IN HER MOUTH?

[Strega]

Try pressing * four times quickly.

https://support.roku.com/article/231584647

[ch5]

SAME HERE, It is Screwed up ON disney + channel. IS THERE A ROKU PHONE NUMBER FOR CUSTOMER SERVICE? I’m sure this is happening to Thousands of people. OTHER APPS WORKING GREAT. NOT DISNEY. I have tried everything to shut her up. 

[ch5]

PRESSUNG 4Times DOES NOT WORK

[Strega]

I don't use that specific app. All I can suggest is that if only one app is doing something like that, you probably need to look for settings within that app.

[renojim]

And this is probably one of the reasons Roku's support is lacking at best.  They don't want to be answering questions about every channel/app on their platform.  If you're having a problem with a particular channel/app, you need to get help from that channel's provider or developer.

In general, if you hear someone describing the action while you're watching a video or movie you need to change the audio track.  How you do that may vary by channel/app, but start by pressing the * button on your remote and look for an option to change the audio track.