Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Binge Watcher

Roku Streaming Stick 4k frozen on main menu screen

Problem started within the past week, I assume after an update. After first turning on the TV and switching to the Roku input, it shows the main screen, "Not Connected", and completely frozen. Remote buttons do not work (including the reset sequence). The only way out of it is to climb behind my TV and unplug the stick for a moment, it restarts and works perfectly. This has to be done every time I haven't used the TV/Roku stick for more than 30 min. I have never seen this issue in a decade with multiple Roky devices.

Changing auto power settings, screensaver, CEC or anything else I could think of does not fix it. Anyone else with this issue? Would a factory reset be advised, or is there a way to roll back most recent update.

Roku Streaming Stick 4K 3820CA2, 12.5.5 Build 4174-E6.

Labels (1)
0 Kudos
Community Streaming Expert

Re: Roku Streaming Stick 4k frozen on main menu screen


First thing I would do is make sure  "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" is disabled.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos