Features, settings & updates

[Ollie21]

I have a 3810X streaming stick running Ver 12.0.0 software.  Up until I bought a new Samsung Smart TV, it has been working fine.  I recently purchased a Samsung UN55CU7000DXZA TV.  The streaming stick works with it.  However, when I turn on the TV, it says that the streaming stick is powered off.  With my other Roku devices, I just press one of the buttons on the remote, and they "wake up".  No matter which key I press on the remote for the 3810X, the Samsung TV continues to say that the streaming stick is powered off.  The only way I can wake up the Roku is to either cycle the power or press the reset button on the streaming stick.  Does anyone have any solution for this problem?

[renojim]

Are you using the TV's USB port to power the stick?  If so, plugging it into the wall might help.  If it's already plugged into the wall and there's a "power saving" option under Settings->System->Power, try disabling it.