Features, settings & updates

[arcana333]

So how do we reach someone at Roku?? The remote has no timer setting and no bandwith setting on the menu. ... My problem: I put on the TV to HELP me go to sleep, but when it clicks off, it wakes me up! I want to DISABLE the "internal" sleep timer that Roku has put in place.  I pay extra for unlimited streaming so I expect to not be woken up every 2 hours when my tv clicks off.  Any help is appreciated.  (Edit: it is NOT my tv, the sleep timer function on my tv is set to OFF.)

[RokuJohnB]

Hi @arcana333,

Thanks for the inquiry, and welcome to the Roku Community!
We'd love to assist you further with this issue that you're having with the Roku Express 4K+. Please be advised that the sleep timer is only available on the Roku TV. Would you mind giving us a photo or video of your running problem?

We'll wait for your response.

Thanks,

John

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team