Manufacturer support & warranty resources

[Angel1001]

Maybe instead of suggesting thing for people to do , Roku , you should look into it and fix the problem.  We have a Hisense Roku tv , an older model  and have been experience issues since an update months ago. We will pick a show to watch  it will start to come on and then loop back to the episode choices .  Very frustrating !

[RokuTakashi]

Hi, @Angel1001 

Thanks for posting, and welcome to the Roku Community.

According to your post, it appears that you're having issues after the Roku update, and we'd like to gather more details regarding your experience. Could you please elaborate on the issue? Additionally, could you please provide the details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Is this happening to a channel? If so, what channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate the issue. 

We look forward to your response.

Best wishes,
Kash