Features, settings & updates

[RokuRiamie-D]

Hi @Deonology,

Thanks for the update!

Based on the photos you sent, you are having trouble activating your Roku device, particularly error code 003—Software update failed.

Here are the troubleshooting steps that we suggest you to try.

Restart your device:

1. Unplug your Roku device from the power source.
2. Wait for 10 seconds.
3. Plug it back into the wall outlet.

Restart your modem:

1. Unplug your modem from the power source.
2. Wait for 10 seconds.
3. Plug it back and wait until it loads before you connect your Roku device to the internet.

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

[Deonology]

Hello my friend, appreciate for your message, but this is what we are trying to solve :)))

despite the device has a proper network connection and can reach to internet, after factory reset, it is not activating or firmware updating 🙂 most ptobably there is a network issue (or restriction) in activation and software update servers

[Deonology]

Nope…

still no activation…no fw upgrade

[RokuRiamie-D]

Hi @Deonology,

Thank you for keeping in touch.

We have coordinated your issue with our Roku-appropriate team for review. In the meantime, we're grateful for your patience and understanding as we work on this.

Please feel free to let us know if there's anything else you'd like us to address. We're more than willing to help.

Thank you for your understanding.

Regards,
Riamie