@rawlsrules wrote:
They have been doing it to me for years, probably since 2016 or 2017, I may be off a year. It was what caused me first to contact Roku customer support and to use this forum. It varies in its intensity, i.e., how many a day, how many different channels versus how many times the same channel is added, and how many days or weeks or months.
Based on previous forays into this subject on this community forum, I know I am not the only person to whom this happens.
Two things may be happening here, and we hope this solves the issue for you...
1. Many screensavers advertise channels that customers might enjoy. To install the channel, you'll press the Play button on your remote. Sometimes, customers will use the Play button to get out of the screensaver, and inadvertently install a channel. Make sure you aren't using the Play button to wake up your device--Any other button will work just fine.
2. Roku players can be linked using your Roku account. Log into my.roku.com to see which Roku players are associated with your account. If you had set up a Roku device for a friend, family member, or kiddo at home, then when that person adds a channel to their player, it will also be added to your player. If you don't recognize the devices associated with your account, you can unlink them.
Finally, you can add a PIN number to install new channels, also at my.roku.com. This should help point to when your device is prompting for a new channel to be added and may help you determine what action is prompting the channel to be added. Roku does not auto-install dozens of channels to your device unprompted, so if you're still having this issue, send me a PM here and we can take a look with you.
-Austin
Happy Streaming!
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