Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with Disney Plus

On accessing Disney +, it is not remembering the login details and we are prompted each time to enter 'Username' and 'Password'.

It is not offering us the opportunity to 'Remove channel' option on Disney+ as it does with all the other Apps. 

In effect, we're stuck in a loop of having to enter login details every time we wish to view Disney+ which is very time consuming.

Be very grateful if anyone can throw any light on this and offer any solutions.

We have considered cancelling our subscription and then renewing to see if this resets everything. But this is the final resort.

Many thanks 

0 Kudos
Community Streaming Expert

Re: Problems with Disney Plus

It usually won't allow you to remove a channel if you have an active subscription through Roku.  Check at https://my.roku.com/account/subscriptions .  Is it possible that you have a subscription through Disney as well as through Roku?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Community Moderator
Community Moderator

Re: Problems with Disney Plus

Hi @AT70,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Disney + support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach their support team here: https://help.disneyplus.com/csp?id=csp_index



0 Kudos