On the third day without service, frustration has been building. Unfortunately, the customer service feature app has been disabled, leaving us in the dark regarding the ongoing issues. It's disheartening when a company readily accepts payments but falls short on providing reliable customer service.
The continuous service interruptions and the picture quality fluctuating have been a source of immense frustration. Such issues are simply unacceptable, especially when customers are paying a substantial amount for their services.
We hope for some form of compensation or credit for the inconvenience caused by these persistent service problems, but it seems uncertain. It's moments like these that make one contemplate returning to cable services.
I believe it's important to inform others about these challenges we've faced with this company. Customer experiences matter, and sharing our experiences may help others make informed decisions about the services they choose.
