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theninezero
Reel Rookie

Physical packaging feedback

I came back to Roku yesterday, after a year in the Google TV wilderness.  I'm glad to be back with Roku's cleaner software, and better main channel app coverage (in the UK at least).

The bit I'm not impressed with is the sheer amount of packaging my Roku Express 4K (3940EU) came in - outer box of plastic and cardboard, inner plastic tray, inner cardboard box, each piece wrapped in a different plastic, then to cap it all off, two mains plugs, one for the EU and another for the UK (neither of which I need as I'm drawing power from a USB port).

The plastic wrappers aren't recyclable local to me, I need to store one plug I don't need, and dispose of the other.  I can't see any of the packaging that couldn't be easily replaced by cardboard with a minor redesign, or any of the wrapping that was actually necessary in the first place.  Apple and Google have been minimising their packaging for years now, it'd be great if Roku could catch up.

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3 REPLIES 3
mop_891
Roku Guru

Re: Physical packaging feedback

@theninezero 

I see your point on packaging. You do know the USB port must supply enough power for the ROKU? 1 amp is suggested. Some USB ports are only .5 amps, .5 amps can cause unpredictable operation of a ROKU. Not criticizing you telling you just in case, you are not aware of this.

theninezero
Reel Rookie

Re: Physical packaging feedback

Interesting, I didn’t know that.  I’m running it off a USB port on my TV, and everything’s working fine, but that’s good to know if anything goes weird in the future.

I get that including a plug or not is a tricky product decision, and you’ve given a good case for keeping one 😀

The EU plug and the rest of the packaging is pure waste though, much of it destined for landfill.

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mop_891
Roku Guru

Re: Physical packaging feedback

@theninezero

OK, very good. Glad I was able to offer some assistance.

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