Features, settings & updates

[RokuDanny-R · Accepted solution]

UPDATE for Roku TV models: 7XXX.

Hi everyone,

Thanks for your patience while we investigate the issue.

If you are experiencing channel playback issues on a Roku TV model 7XXX, we recommend now checking for a manual update to see if the issue is still occurring.

To check for a manual update, navigate to Home > Settings > System > System Update > Check Now. 

Thanks,
Danny

[martyalee]

I just received an update (rollback) to version 10.0.2 Build 4295 from the defective 10.5 version after having private messaged RokuDanny-R about 7 hours ago. All seems to be working correctly.

[Sir_Launcelot]

Your instructions seem to allow us to roll back to the 10.0.0.4209 version.  Before I do this, I want to let you know some things I am seeing in regard to DNS queries over IPv6.  Namely they are not using the correct IPv6 source scoped address, and are being blocked by the first hop router.  This basically means the request never makes it to the IPv6 DNS server, and doesn't get answered.  This might be some of the reason things aren't resolving and the network feels slow or doesn't work at all.  If it is also sending from the same source IPV6 after resolving, it will also not get routed to the internet, and will timeout and never connect.

[DaveR849]

UPDATE Just received a rollback to 10.0.0 Build 4209-46. Things seem to be restored.

[Laguy442]

I had to do two updates.  The first was the rollback for Roku.  Then a second update appears to be rolling back the apps.   Testing right now.  Not sure how this was not a Roku issue for those trying to say it was only. YouTube problem.  Roku was the one who updated their OS and after that nothing worked.  When companies roll back their software that pretty much says it all on who broke things 

[macneilb]

Now I have 2 Roku tv's not working. Why are the Roku people not contacting their subscribers regarding this issue?  
How long are we expected to go without our devices and channels subscribed them. The lack of response is infuriating. Terrible customer response. 

[shepmms2021]

I am having difficulty sending a PM.

Channels most affected, HBO MAX, Prime and HULU

Roku TV 7202X

Sharp model LC- 50LBU591U

serial number YN00PW510960

software version 10.5.0

DeviceID 9H400P510960

[AzKeW]

Is there another way to get the PM information. Ours wont even turn on today. I've done resets to the remote several times, tried using my phone as a remote, no luck and it will only see 1 of our 3 units but it doesn't matter anyway because the one doesn't  do zilch. We have guest coming for Thanksgiving and need it to work. Help. 

[ctdaveb]

Any update @RokuDanny-R ?

[shepmms2021]

Looks like this has worked.