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Reel Rookie

Not updating software - ERROR 005

Just purchased new Roku Express device with remote, and connected to my smart TV.

WiFi and Internet connection established - no issues there. Then it started updating the software but stops progress at 48% (sometimes 49%) - ERROR 005

1. https://support.roku.com/en-gb/article/115002796148

No much help from the above article, having made multiple attempts to resolve it.

2. Have reset the device (factory default) but same error;

3. Connected to my PC and tried to update the software (WiFi router right next to it) but same error;

4. Disabled router Firewall, then tried again but same error.

It does not let me even go to Roku Home or Settings page.

Any help, please.

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Community Streaming Expert

Re: Not updating software - ERROR 005

If you can use an alternate network like your phone's hotspot for the connection try that just to get through the initial update.  If you're using your phone's hotspot make sure it's configured to use 2.4GHz.

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Reel Rookie

Re: Not updating software - ERROR 005

Thanks. Instead just restarted my WiFi router and it worked!

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