Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
alb81044
Channel Surfer

Non-playing advertisments

On some channels when an add is playing the screen changes to image that says "Commercial Break" and obnoxious music repeatedly plays.  Once the add time is up, it goes back to the program.  I know adds are themselves a pain, but this is worse.  I see it while on some channels on YouTube TV and also Bally Sports, again during commercials.IMG_6628.JPG

0 Kudos
1 REPLY 1
makaiguy
Community Streaming Expert

Re: Non-playing advertisments

Cable-type channels often have ad spaces where the local cable company or streaming service like Roku can sell and insert local ads. Screens like you show are default screens inserted into those spaces reserved for the cable or streaming ads.  When the cable/streaming service inserts an ad it replaces that screen.  If they have not been able to find an ad purchaser for that slot, you get that default "place holder".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.