Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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jwatkins04
Level 7

My Roku Ultra will not update to 11.5

My Roku Ultra (4660X), currently at software version 11.0.0 build 5007-46 will not update to version 11.5. When I initiate a manual update, it tells me my software is up to date.

Any ideas or suggestions would be appreciated.

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4 REPLIES 4
RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku Ultra will not update to 11.5

@jwatkins04

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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jwatkins04
Level 7

Re: My Roku Ultra will not update to 11.5

Danny,

My serial number is YJ0010565426

 

Jim

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku Ultra will not update to 11.5

@jwatkins04

Thanks for the follow up.

We would recommend checking for a manual OS update now on your Roku device to see if you can receive the latest OS.

For more detailed information about how to check for a manual OS update, visit our Support page here: Update the software on your streaming devices

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jwatkins04
Level 7

Re: My Roku Ultra will not update to 11.5

Danny,

It appears to have updated to 11.5.0 build 4312.46. I will post again if there any issues.

May I inquire what the problem was?

Thank you

Jim

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