Features, settings & updates

[jwatkins04]

My Roku Ultra (4660X), currently at software version 11.0.0 build 5007-46 will not update to version 11.5. When I initiate a manual update, it tells me my software is up to date.

Any ideas or suggestions would be appreciated.

[RokuDanny-R]

@jwatkins04

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[jwatkins04]

Danny,

My serial number is YJ0010565426

Jim

[RokuDanny-R]

@jwatkins04

Thanks for the follow up.

We would recommend checking for a manual OS update now on your Roku device to see if you can receive the latest OS.

For more detailed information about how to check for a manual OS update, visit our Support page here: Update the software on your streaming devices

Please keep us posted what you find out.

Thanks,
Danny

[jwatkins04]

Danny,

It appears to have updated to 11.5.0 build 4312.46. I will post again if there any issues.

May I inquire what the problem was?

Thank you

Jim