Hi @MrsHorton,
A warm welcome to the Roku Community!
We'd love to take a closer look at this matter; can you please specify the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue? How are you powering the Roku device?
With more detailed information, we will be able to assist you further.
All the best,
Chel
Jecheal R.
Roku Community Moderator