Features, settings & updates

[cplproctor]

I have a real head scratcher here. We have always been able to screen mirror from our Samsung Galaxy s10e phones to both of our Roku 4k+ sticks, but now it only connects with one of them. Both my wife's phone and mine are on the same version, so I checked each Roku stick and they both version 13.1.4 Build 1510.
I've search for others with the same issue, and have tried restarting both Roku sticks as well as our phones. We are running a wireless connection, obviously since we have the sticks. Why it's working fine on one and not the other has me confused.
We also have a Samsung tablet and it IS able to screen mirror to the stick that has the issue. Normally, that would tell me that the stick is incompatible with the phone, but why does it work for one stick and not the other? 
Anyone have this same issue, and hopefully a suggestion to fix the issue?  Thank you in advance for any input! 

[RokuEmmanuel-D · Accepted solution]

Thanks for hopping in here in the Roku Community, @cplproctor.

We see you're experiencing an unintended behavior using the screen mirroring feature on your Roku Streaming Sticks. Don't worry; we'd be glad to get this issue investigated.

To begin the thorough review of this incident, kindly provide us with the information below:

• When did this issue first occur?
• Does the issue happen before or after the update? 
• Aside from rebooting the Roku, what other specific troubleshooting steps have you tried to resolve the issue?
• Do you encounter any error messages when connecting to the Roku Stick?
• Kindly provide the Android Version of the phone that can't Screen Mirror to your Roku. 

To know more about it, please visit this support article: How to screen mirror from your phone, tablet, or computer to your Roku streaming device.

 Please keep us posted along with the details above.

All the best,
Emman