Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to make Roku know I have a DirecTV account and not Spectrum.

I have to go online everytime i want to watch a channel and get a code b ecause Roku thinks I have a spectrum account instead of the directv account i do have.

0 Kudos
Community Streaming Expert

Re: How to make Roku know I have a DirecTV account and not Spectrum.


Did you previously have a Spectrum account, then changed to DirecTV?

It has been a few years since I set up my Roku account, but I seem to recall it asking if I had a tv provider and who it was.  As I was then, and still am, a DirecTV subscriber, I likely entered this into my account information.  The system does automatically log me into a number of channels that require a tv provider login and use Roku's single login system to log me in via my DirecTV account.

But I see nowhere in my Roku account at https://my.roku.com account where this tv provider account information is even shown so that it can be deleted or edited.  If I ever pull the plug on DirecTV, I don't know how this will affect me.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.