Features, settings & updates

[Jacko5179-]

My headphones broke but I used them as long as possible. I unplugged the headphones and transmitter. The headphones are still showing the icon. The volume button shows up and down for the headphones. Normally if I shut the headphones off, the sound automatically switches to TV speakers. It will not switch out of headphone mode.

I have tried every idea on You Tube and Roku sites, including the factory reset as last attempt. Nothing has worked. 

[RokuJechealR · Accepted solution]

Hi @Jacko5179-,

Thanks for the first post to the Roku Community!

We appreciate you letting us know about the issue with the headphones feature on your Roku TV and for the steps you took to fix it.

It seems like the issue has been persistent even after taking the troubleshooting steps provided. We recommend that you contact your TV manufacturer. In this case, there's likely an issue with that TV manufacturer that needs to be addressed with an update from them.

For a list of Roku TV manufacturer's contact information, visit our community post here: Contacting Support for Your Roku TV.

All the best,
Chel